What Standards Does Every Nova Visit Follow?
Nova service standards mean each visit runs the same way: our own trained techs, pro-grade tools, set prices first, and a make-it-right guarantee. No cuts. No shocks. First call or check-back, you get the same high bar from door to done.
These rules shape our 5-step repair process. They are why each step works as it does.
Who Are Our Technicians?
Our techs are our own people. We hire them. We train them. Each one learns slab leak work deep before they visit a home solo.
They come in our uniform. You know who is at your door. They say hello. They walk you through the plan first. Ask us plain things any time. We speak in plain words. No jargon. No rush.
Care is part of the bar. Shoe wraps go on at the door. Work zones get mats. We treat your home like our own.
Are your techs staff or hired hands? They are our own techs. We hire and train the folks who do your work. That keeps each visit true.
Will the same tech come back? We try to send the same tech when we can. Your job notes ride with the visit. Nothing gets lost.
How Do We Treat Your Home?
Like our own. That rule steers all. Floors get mats. Chairs near work get wraps. Tools rest on mats, not rugs.
Noise stays low. We warn you before loud gear runs. Pets and kids count — we work round your home life, not through it.
When work ends, we clean. Junk leaves with us. Work zones get swept. We walk you through the done job before we go.
For visit-day flow, read what goes on at your visit.
What Tools Do We Use on Every Visit?
Pro tools, on each truck, each visit. We do not guess. We test.
| Tool | What it does for you |
|---|---|
| Sound gear | Hears leaks through the slab |
| Heat camera | Spots warm and cool floor zones |
| Gas test kit | Finds small leaks the rest miss |
| Damp meters | Map how far water went |
| Force gauges | Prove a leak lives; test line health |
| Shoe wraps and mats | Keep your home clean |
We keep this gear tuned. A tool that reads wrong is worse than none.
Do you haul the same kit each time? The full kit rides each truck. Your tech picks the right mix for your home. The full set is there if we need it.
Why Do We Price Everything Upfront?
Shock bills kill trust. Our bar is plain: you see set prices before fix work starts. You say yes. Then we work.
Your tech shows each pick that fits your leak — spot fix, reroute, tunnel, epoxy line, full repipe. Each has its set price. National estimates as of 2026: visit $150–$500 (hard jobs to about $600), spot fix $1,500–$4,500, reroute $3,500–$7,000, tunnel $3,500–$8,000, epoxy line $3,000–$6,000, full repipe $4,500–$15,000. Your quote is exact, not a range.
No push to the top price. We spell out the trade-offs in plain words. You pick.
Can prices shift mid-job? Not with no yes from you. If we find more once work starts, we stop. We spell it out. We show the price. Work moves on with your yes.
What Does Our Guarantee Promise?
If our work is not right, call us. We work to make it right. That vow holds on each job.
The guarantee wraps what our techs did. A failed fix gets fixed. A messy zone gets cleaned. We do not fight it. We come back and set it right.
To use it, call (833) 542-3027. Let us see the snag before new hands touch it. That keeps the fix clean and fast.
See what goes on past your visit for post-fix care.
When Are We Available?
Round the clock. We are open 24/7. The phone is our sole contact. Leaks keep no hours. We keep none.
Call (833) 542-3027 at any hour. Nights. Weekends. Feast days. You reach our team. We send help.
Does the bar drop on night calls? No. Same techs. Same tools. Same set prices. Same guarantee. The bar keeps no hours.
How it all flows: our process start to end. Or start at our homepage.
FAQs
Who will do the work in my home?
Our own trained techs in our uniform. We hire and train the folks who do your visit and your fix.
What tools will the tech use?
Sound gear, heat camera, gas test, damp meters, and force gauges. Plus shoe wraps and mats to guard your home.
How do I know the price is fair?
You see set prices before work starts. Match them to national estimates as of 2026. No work with no yes.
What if I am not happy with the work?
Call us at (833) 542-3027. Our guarantee means we work to make it right.
Do you serve my town?
We cover all 50 states plus DC. Where you are, our bar rides with our techs.
How do I book a visit?
Call (833) 542-3027. The phone is our sole contact. We answer 24/7.
Feel the bar — call Nova Slab Leak Detection today.