What Does This Privacy Policy Cover?
This privacy policy explains what details Nova collects and why. We collect only what we need to book your visit and run our service. It also lays out your rights. It is written in plain English, not legal code. Learn what Nova is.
What Information Does Nova Collect?
We collect what you share. Your name. Your phone number. Your ZIP code. What is wrong at your home.
We log call facts. When you called. How long it ran. This helps us staff the line well.
We gather basic site stats. Which pages get viewed. These come from cookies. See our cookie policy.
We do not collect payment facts through this site.
We also note how you found us. An ad, a search, or a friend. This tells us what works.
Do you record my call? Calls may be logged for quality. Logs stay short and are kept safe.
Why Does Nova Collect It?
To book your visit. To send your technician to the right home. To keep the phone line running well. To meet legal duties. Nothing more.
We do not gather facts for fun. Each item has a job. If we do not need it, we do not ask for it. We never use facts to spam you. No cold sales calls. Ever.
Why do you need my ZIP code? To send the right technician to you. With no ZIP, we cannot book the visit.
Who Sees Your Information?
Our technicians. They need your contact facts to reach you and serve your visit.
Our phone and tech vendors. They run our systems for us. They must keep your facts safe.
The law, when it calls for it. We heed valid legal orders.
We do not sell contact lists to ad firms. To curb even our needed sharing, see Do Not Sell or Share.
Will my number end up with strangers? No. It goes to your technician, our vendors, or the law. No one else.
How Can You Make a Privacy Request?
Call (833) 542-3027. Say what you want: see your facts, fix them, or erase them.
We will check that it is really you. Then we act in fair time. There is no fee for this.
| Right | What it means | How to use it |
|---|---|---|
| See | Get a copy of your facts | Call (833) 542-3027 |
| Fix | Set a wrong fact right | Call (833) 542-3027 |
| Erase | Wipe your facts from our files | Call (833) 542-3027 |
| Opt out | Halt sale or sharing of facts | Call us, or see Do Not Sell |
California readers can read more on the state site: oag.ca.gov/privacy/ccpa.
How Long Is Information Kept?
Only as long as it is needed. To serve you. To run the firm. To meet the law. Then it is purged.
We do not hoard facts for years. Old logs are wiped on a set plan. Ask us to erase you sooner and we will, once we verify you. Legal rules can force longer holds. Tax or court rules, for one. We heed those first.
Where Is Your Information Stored?
On safe systems in the United States. They power our site and phone line. Only staff with a need can open them.
We use digital locks and firm rules. No setup is flawless. We do our best each day.
Is my data sent abroad? No. Our systems sit in the United States.
What About Children’s Privacy?
This service is for grown-ups. We do not aim it at kids. We do not knowingly take their facts. Our ads do not chase kids. Our pages do not lure them.
If a child shared facts with us, call (833) 542-3027. We will erase them fast.
When Does This Privacy Policy Change?
We may amend this page. The new text goes live here. Big shifts earn a clear note on the page.
Check back now and then. Use after a shift means you take the new text.
FAQs
What do you do with my phone number?
We use it to book your visit. Your technician may call you back.
Can I erase my details?
Yes. Call (833) 542-3027 and ask. We verify you, then wipe them.
Do you share my details with ad firms?
No. We share only with our technicians and vendors, or the law.
How do I opt out of sharing?
Call us any time. Or read the steps on our Do Not Sell or Share page.
Is my call taped?
Calls may be logged for quality and training. Ask us what we keep.
Who do I call with a privacy query?
Call (833) 542-3027. It is free and open round the clock. Start at home too.