What Do These Terms of Use Cover?
These terms of use are the rules for using our website and phone line. They explain what Nova does, what you agree to, and where our duty ends. They are written in plain English. If you use this site or call us, you accept these terms.
They cover the site and the phone line only. They do not cover the local company’s work. That job is strictly between you and them.
Who Is Nova Slab Leak Detection?
Nova is a matching and referral service. We are not a plumbing contractor. We do no repairs. We employ no techs.
We run this website and a 24/7 phone line. We link callers with separate local firms. That is the whole job. Learn more about us.
| Nova Slab Leak Detection | The local company | |
|---|---|---|
| Role | Finds you a pro | Does the work |
| Cost to you | Free to call | Sets its own price |
| Who does the job | Makes the match | Sends its techs |
What does “referral service” mean? We make the intro. You hire the pro. The work deal is between you and them.
Why Is Calling Nova Free?
You pay zero to call. Browsing costs zero too. We add no fees at all.
Local firms pay us for leads. That funds the phone line. It never lifts your price.
Think of us as a free guide with a live voice. You call. We route. They quote.
Who Sets the Price for the Work?
The local firm sets it. Not Nova. We never send you a bill.
Ask the price before work starts. Get it in writing when you can. The end cost rests on your home and the job. Only the pro on site can quote it. For free tips on hiring well, the FTC shares advice.
Can Nova quote my repair? No. We are not on site. Only the local firm can price your job.
Where Does Nova Operate?
All 50 states plus Washington, DC. See the full service area.
Reach still shifts by ZIP. We route calls where we hold local ties. Remote spots may hold fewer choices.
When Is a Local Pro Available in My Area?
Often the same day. But we cannot vow it. Nights and storms can slow things down.
If we hold no partner near you, we will say so plain. We would rather be frank than waste your time.
What if no pro covers my ZIP? We tell you straight. Then we urge you to check your state’s pro listings.
How Should You Use This Website?
Use it to learn and to find help. That is what it is for.
Do not try to break it. Do not scrape it or flood it with bots. Do not pose as Nova or as one of our pros.
Misuse can get you blocked. That keeps the site safe for all.
Which Laws Apply to These Terms?
U.S. federal and state law apply. We name no single state here. Each case follows the law that fits its facts.
This is plain talk, not legal advice. For advice on your rights, speak with a lawyer.
What Are the Limits of Our Liability?
We run this service with care. But we cannot vow a flawless result.
We are not liable for the local firm’s work. They do it. They answer for it.
We are not liable for site outages. Tech fails at times. We fix it fast.
We are not liable for acts of nature. Floods and storms are beyond us.
You paid zero to use Nova. Our liability cannot top what you paid us. Our satisfaction guarantee still stands: if a visit goes wrong, call us and we will work with the firm to fix it.
Does Nova back the pro’s labor? No. We back our help. Their work terms are their own.
When Do These Terms Change?
We may refresh these terms. The new text goes live on this page. Big shifts get a clear note here.
Use the site after a shift and you take the new terms. Check back now and then.
How Can You Contact Us?
Call (833) 542-3027. It is open 24/7. It is the sole way to reach us.
No email. No chat. No form. The phone keeps things fast and human. Start at our home page any time.
FAQs
Do I pay Nova anything?
No. Calls are free. Browsing is free. You pay just the local firm for work done.
Who do I pay for the repair?
The local firm. They set the price and bill you direct. Nova never bills you.
What if no pro serves my area?
We tell you in plain words. We cannot cover each ZIP. We will not waste your time.
Does Nova back the local firm’s work?
No. We back our help: if a visit goes wrong, call us and we press the firm to fix it.
Do these terms of use change?
They can. We post each update here. Site use after an update means you take it.
How do I ask about these terms?
Call (833) 542-3027 any time. It is the sole contact path, and it is free.