Our Slab Leak Detection Guarantee

If something is not right with your service, call us. We will work with your local pro to make it right.

Call Now: (833) 542-3027

What Is the Nova Slab Leak Detection Guarantee?

The Nova slab leak detection guarantee is simple: every job arranged through us is backed by a satisfaction guarantee. If you are not satisfied with the service you received, call us and we will work with the local company that did the work to resolve it.

The slab leak detection guarantee exists because we want every customer to finish the job with the leak found, the options explained, and no surprises on price.

What You Can Expect

A clear result

You are told what was found, where, and how confident the reading is.

Price before work

Your local pro explains your options and gives you the price before any work begins.

Someone to call

If there is a problem afterward, our phone line is open 24/7 and we will follow up with the company for you.

How to Use the Guarantee

  1. Call us at (833) 542-3027 as soon as you notice a problem.
  2. Tell us the date of service, your ZIP code, and what went wrong.
  3. We contact the local company and work with them toward a fix.

What the Guarantee Does Not Cover

We believe in being direct about limits:

  • Nova is a matching service. An independent local company performs the work, and any written workmanship warranty comes from that company. Ask for it in writing.
  • No one can promise that every leak can be found on the first visit or that every pipe can be repaired rather than replaced. Some homes need a second method or a different repair.
  • New leaks in a different section of old pipe are a separate issue from the original repair.

IN PRACTICE

How the Slab Leak Detection Guarantee Works in Practice

The guarantee covers the service you were connected with through Nova. Three examples show how it applies:

  • The marked spot was wrong. If the floor was opened where the technician marked and no leak was there, call us. We will go back to the company to have the location re-tested.
  • The price changed. If the bill does not match the price you agreed before work started, call us with the written quote and we will take it up with the company.
  • The leak returned at the repair. If the repaired joint leaks again, that is a workmanship issue. We will help you make a claim on the company’s warranty.

For background on what the test involves, see how slab leak detection works. To see who performs the work, read how local pros are chosen, or contact us at any hour.

Finished floor after a repair covered by the slab leak detection guarantee
Home interior protected by the Nova slab leak detection guarantee
Customer calling Nova about the slab leak detection guarantee
Local technician whose work is covered by the Nova slab leak detection guarantee

PROTECT YOURSELF

How to Make Any Guarantee Easier to Use

A guarantee works best when the job is documented from the start. Before work begins:

  • Get the scope of work and the price in writing.
  • Ask for the company’s own workmanship warranty in writing, including how long it lasts.
  • Keep the written detection findings and any photos.
  • Note the date of service and the name of the technician.

The Federal Trade Commission gives the same advice for any home repair. See its guide on hiring a contractor and avoiding home improvement scams.

Frequently Asked Questions

The independent local company that does the work provides any workmanship warranty. Ask for the warranty terms in writing before work begins.

Call us as soon as you notice a problem. Tell us the date of service, your ZIP code, and what went wrong, and we will contact the local company and work with them toward a fix.

No one can promise that. Some pipes are too worn to repair and need a reroute or repipe instead. The guarantee means we will help resolve problems with the service you received.

Questions About Our Guarantee?

Call any time. A real person will answer.

Call (833) 542-3027